Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 508-529-2450 or make an appointment online!
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Highly recommended. My wife and I have taken our cars there for years and Bob (owner) is excellent. We don't trust easily, but we trust Bob and his shop.
I drove almost 4 hours to buy a motorcycle nearby and was planning on renting a trailer from here to tow it back up to Vermont. My Jeep wasn't properly equipped and the gentleman absolutely saved the day by wiring a harness in about 15 minutes, free of charge! You just don't see service like this anywhere anymore.
Again cannot reiterate what a wonderful mechanic and business owner Bob is. With the help of his mechanics he doesn't miss a thing. Just had my breaks done an oil change and rear lights replaced. Couldn't be happier with the job done. Never leave the shop unhappy. Aside from the stellar mechanics Bob also has a wide variety of top quality used cars, you can always find a diamond in the rough on his lot! In addition the opportunity to utilize the U-haul business is a great opportunity for the local community.
Motuzas is the best car service place that I have dealt with. They are very responsive and I trust them with any advice they have given us. We purchased a car from them as well and it was a great experience. 5 stars!
